Service Accessibility Policy

At Crestille, we are committed to ensuring that our services are accessible to all clients, regardless of geographic location, technological capabilities, or individual circumstances. This Service Accessibility Policy outlines the measures we take to provide fair and inclusive access to our services, including website usage, customer support, and service offerings. Our goal is to create an accessible, seamless experience for all clients, including individuals with disabilities or unique accessibility needs.

However, there are certain circumstances beyond our control where service availability may be limited, and we have provided details on these exceptions below. We also clarify Crestille’s liability in these cases.

1. Web Accessibility

We strive to make our website compliant with globally recognized standards for accessibility, including the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines help ensure that digital content is perceivable, operable, understandable, and robust, making it easier for all users to interact with the website and services.

1.1. Accessibility Features on Crestille’s Website

• Screen Reader Compatibility: Our website is designed to be compatible with screen readers, allowing individuals with visual impairments to navigate and use our services effectively.
• Keyboard Navigation: Users can access and navigate the website using keyboard shortcuts, enhancing usability for individuals with mobility impairments or those who prefer non-mouse input methods.
• Color Contrast & Readability: We maintain adequate color contrast between text and background elements to ensure that our content is readable for all users, including those with visual impairments or color blindness.
• Scalable Text: Our website supports text resizing without loss of functionality or readability, providing flexibility for users who need larger text sizes.

1.2. Testing & Monitoring We regularly test our website for compliance with accessibility standards to ensure that it functions properly for a wide range of assistive technologies, including screen readers, speech recognition software, and alternative input devices. We also monitor feedback from users to identify and address potential accessibility barriers.

2. Accessible Service Delivery

Beyond our website, Crestille is committed to ensuring that the services we provide, including business formation, EIN application, and DIY coaching, are accessible to a broad range of clients.

2.1. Language and Localization We recognize that our clients may be located worldwide, and we strive to provide services that are accessible across different languages and cultures. We provide clear, easy-to-understand content in English and aim to offer multi-language support where possible, including localized service instructions and customer support options.

2.2. Communication Channels Crestille offers multiple communication channels to ensure that all clients can receive support in the manner that best suits their needs:

• Email Support: Clients can reach us via email for service inquiries, issues, or follow-up questions.
• Live Chat: We offer live chat services on our website to provide instant support for clients who need real-time assistance.
• Phone Support: For clients who prefer direct verbal communication, we provide customer support via phone.
• Video Tutorials: Our DIY coaching includes comprehensive video guides with accompanying captions to help clients with varying needs understand and complete each step of the process.

2.3. Accessible Documentation & Guides All our instructional materials, including video tutorials, PDFs, and guides, are designed to be accessible. We provide:

• Closed Captions on all instructional videos, aiding clients who are deaf or hard of hearing.
• Plain Text Guides for clients who prefer text-based instructions.
• Audio Descriptions where necessary to ensure that all visual content in videos is explained for clients with visual impairments.

3. Customer Support Accessibility

Crestille takes great care to provide customer support services that meet the needs of clients with varying levels of accessibility. We strive to offer inclusive support through the following methods:

3.1. Multiple Support Channels We understand that different clients have different communication preferences, so we offer various support channels, including:

• Phone support: Available for immediate assistance.
• Email support: Clients can reach us at any time via email, and we aim to respond within 24 hours.
• Live chat: Available on our website for instant, real-time support.
• Help center: An online knowledge base with articles, FAQs, and guides that cover a range of topics related to our services.

3.2. Support for Clients with Disabilities We provide additional support for clients with disabilities by ensuring that our customer service representatives are trained to accommodate various needs. For example:

• For clients with hearing impairments, we provide text-based communication channels, including live chat and email.
• For clients with visual impairments, we can provide voice support via phone calls and screen-reader-compatible email responses.
• For clients with mobility challenges, our support team can offer guidance on completing tasks using assistive technologies.

3.3. Extended Support Hours We recognize that many of our clients operate from different time zones, so we offer extended support hours to ensure that assistance is available when needed. Our team is available during extended business hours to accommodate clients from various global regions.

4. Geographic Accessibility

4.1. International Clients Crestille serves clients worldwide, providing access to U.S. business formation services regardless of their location. We ensure that non-U.S. residents can navigate the legal and regulatory processes required to start a business in the United States, from acquiring a U.S. address and phone number to setting up an EIN and business bank account.

4.2. Remote Accessibility All of Crestille’s services are designed to be accessible remotely. Our DIY coaching, application processes, and customer support can be accessed from any location with an internet connection. This ensures that clients do not need to visit a physical location to take advantage of our services.

5. Digital Accessibility

Crestille is committed to ensuring that all digital aspects of our services, including the website, client portal, and downloadable resources, meet accessibility standards.

5.1. File Accessibility All downloadable forms, PDFs, and documents provided as part of our services are designed to be screen-reader compatible. We also provide alternative formats for documents where needed to accommodate various user preferences.

5.2. Platform Compatibility Our website and digital services are compatible with a wide range of devices and platforms, including:

• Desktop and laptop computers (Windows, macOS)
• Mobile devices (iOS, Android)
• Tablets and other portable devices
• Browsers (Chrome, Firefox, Safari, Edge, etc.)

This ensures that clients can access our services on the devices they are most comfortable using.

6. Financial Accessibility

Crestille is dedicated to providing affordable services without compromising on quality. We strive to offer accessible pricing structures, discounts, and flexible payment options to ensure that a wide range of clients can access our services.

6.1. Transparent Pricing Our pricing is clear and transparent, with no hidden fees. We aim to make our services as cost-effective as possible, particularly in comparison to other U.S. business formation service providers.

6.2. Discounts and Packages We offer bundled service packages and discounts for clients who need multiple services at once, making it easier and more affordable to start and run a U.S. business from anywhere in the world.

7. Exceptions to Service Accessibility

While Crestille strives to provide accessible services to all clients, there are certain unavoidable circumstances where services may be unavailable or limited to some clients or regions. These include:

7.1. Geographic Restrictions Some of our services, such as U.S. business formation, may be restricted in certain regions due to legal, regulatory, or financial limitations. While we work hard to provide international services, factors like local laws, sanctions, or banking policies may limit our ability to assist clients in some countries.

7.2. Internet and Technological Limitations Access to our services depends on a stable internet connection and the availability of compatible devices. Clients in regions with limited or unreliable internet connectivity may experience difficulties accessing our online resources or completing processes in a timely manner. Unfortunately, Crestille cannot guarantee service delivery in areas where technology infrastructure is inadequate.

7.3. Third-Party Services Many of the processes we assist with—such as EIN applications or payment processor registration—are dependent on third-party systems, including government websites and financial institutions. Delays, outages, or policy changes on their end may impact the accessibility of our services.

8. Indemnification and Liability

By using Crestille’s services, you acknowledge that certain accessibility issues may arise due to factors outside of our control. Crestille is not responsible for delays, restrictions, or limitations caused by:

• Geographic or legal restrictions in your location
• Interruptions or failures of third-party systems, including government and financial institution platforms
• Internet outages or technological limitations

We will make every effort to assist you in overcoming these challenges, but Crestille cannot guarantee service delivery in all regions or under all circumstances. In the event that a service is unavailable due to one of these limitations, we will notify you promptly and work with you to find alternative solutions where possible.

9. Continuous Improvement and Feedback

Crestille is committed to continually improving our accessibility efforts based on user feedback and technological advancements.

9.1. User Feedback We encourage our clients to share feedback on their experience with our services. Whether it’s related to website navigation, customer support, or instructional content, we value input that helps us improve our accessibility.

9.2. Ongoing Training and Development Our team is regularly trained on accessibility best practices and inclusive service delivery. This ensures that we stay updated on the latest accessibility standards and continuously improve our offerings.

10. Contact Us for Accessibility Concerns

If you encounter any accessibility barriers while using Crestille’s services or have suggestions for improvement, we encourage you to reach out to us. We are committed to addressing any concerns promptly and effectively.

Contact Information:

• Email: support@crestille.com

We appreciate your feedback and are dedicated to providing equal access to all of our services.