Refund Policy

At Crestille, we are committed to providing exceptional services to help you navigate the complexities of business formation and related processes. We strive to ensure our clients are satisfied with our services. However, due to the nature of our offerings and the involvement of third-party fees, we have established the following refund policy.

1. General Refund Policy

Crestille offers a 14-day money-back guarantee on our services, starting from the date of purchase. If you are not satisfied with our services within this timeframe, you may request a refund by contacting our support team at support@crestille.com. We will evaluate your request and process eligible refunds in accordance with this policy.

2. Non-Refundable Fees

Please note that certain fees are non-refundable, including but not limited to:

• State Filing Fees: Fees charged by the state for processing business formation documents are non-refundable once the filing process has been initiated.
• Registered Agent Fees: Any fees associated with registered agent services are non-refundable, as these fees are paid to third-party providers.
• Payment Processor Fees: Fees incurred during the registration or setup of payment processing accounts (such as Stripe and PayPal) are also non-refundable.
• Third-Party Services: Any other third-party fees incurred on your behalf that are initiated during the process are non-refundable.

3. Refund Process

To initiate a refund request, please follow these steps:

1. Contact Our Support Team: Email us at support@crestille.com within 14 days of your purchase.
2. Provide Details: Include your order number, the specific service you are requesting a refund for, and the reason for your request.
3. Evaluation: Our team will review your request and determine eligibility based on the criteria outlined in this policy.
4. Processing Refunds: If your refund request is approved, please allow 7-15 business days for the refund to be processed back to your original payment method.

4. Changes to the Refund Policy

Crestille reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.

5. Contact Information

If you have any questions or concerns regarding this Refund Policy or our services, please contact us at:

• Email: support@crestille.com

Thank you for choosing Crestille. We appreciate your understanding and look forward to supporting you on your business journey!